397digital growth

TIME TO GROW

You’re gonna see me talk about “we” in relation to my business, 397digital from here on out.

This season of “solopreneurship” is coming to an end for me.

My wife has been a co-owner of the business on paper from the start and will be more actively involved going forward.

We’re also working on building out a small but mighty team of developers & webmasters to better support our growing client base.

It’s time to build and grow a strong and sustainable business.

We’re strapped in, let’s go.

Can only focus and accomplish so much in any given day or week

Reminded today (on a Sunday evening) that I can only focus and accomplish so much in any given day or week.

Especially in this season of life.

Drawback to being highly driven and having big vision is that it’s near impossible to feel like I’m getting enough done in any one moment.

Grateful that I’m wired this way, but also feeling the burden from it today.

I often get stir-crazy on the weekends when I’m trying to be with my family and not work.

Even just in regular life stuff, I feel like I need to be “go, go, go!” All the time.

This sense of urgency and effort is why I’m successful and have a growing business.

But it always makes it hard to slow down and be present as well.

Accepting the path of doing things that “aren’t scalable” to build my business.

I’ve accepted the path of doing things that “aren’t scalable” to build my business.
 
I wrestled with this idea for years…
 
Always wanting to find some way to grow a bigger, more profitable company without just grinding it out.
 
These days I’m actually excited about doing the work in ways that many others simply won’t.
 
That’s how I plan to grow and build a strong lasting company that’s far past myself.
 
Right now I’m hovering between $17,000-$20,000/mo.
 
That’s honestly just after a solid year of focusing back on my core areas.
 
The next year is exciting for me, to just lock-in and do the work needed to break through and build the team properly.

Being accessible to clients to build strong relationships

Hot take for this new Productized Services wave: you’re hurting yourself by not being accessible to your clients for phone calls & meetings.
 
I get it, having tons of meetings & calls all day is hard if you also have to be the one producing the work.
 
But without that personal & real interaction, you’re gonna struggle to build a long-term relationship with them.
 
To be real… Some days I get swarmed with meetings, calls, or consulting through issues…
 
And have to work late or extra hours for the regular “production” work that I had planned. (This part will be resolved this year as I grow my team)
 
But all of my clients know, like & trust me BECAUSE of the efforts and attention invested into our relationship.
 
While the concept of being able to make a shit-ton of money WITHOUT doing the hard part of client-service work sounds alluring… It’s not very realistic for most of us in my opinion.
 
Digging in, accepting the type of business I’m actually in (and finding ways to streamline it and make it operate more efficiently where I can) is the way I’ve built my career… And the way I plan to continue building my business for years to come.

Learning how to integrate areas of focus in digital proejcts for overall success

Professional observation over my 16 years of career in website management & working with digital teams:

The person (or team) that focuses on one specialty, will likely over-index the importance of that one area.

There’s nothing wrong with this, and it makes sense…

I mean just think about it.

When you spend your entire day, week, and career focused on just one of these areas like cookie compliance, page speed, conversion optimization, or brand design, etc.

It makes sense for you to ZOOM so far in that you can’t always see the importance of the other areas.

This is a very good thing — as it allows people to be true subject matter experts in their area of focus.

The important part if you’re working at a more holistic level though, is to understand and be able to fit the puzzle pieces of these different inputs together.

If you DON’T fit them together — the whole project can suffer.

What good is a fast website that doesn’t collect the data needed for marketing purposes?

Or what good is a beautifully branded page that does not convert?

You see the point? (I’m sure you can imagine numerous scenarios like this yourself)

A major part of my career has been being able to integrate and balance the needs and requirements of various experts…

So that the WHOLE project goes to plan and works.

This means learning how to compromise in some areas.

It also means being good at communicating what is possible, and what’s plausible at a higher level across different parts of a project.

These are the sorta skills and expertise that you build up over your career and make your input extremely valuable beyond just being a “web developer” or “WordPress designer” or some other singular title.

Partnerships vs. One-off Projects

For 5+ years I’ve focused on partnerships with creative agencies & internal B2B marketing teams to provide ongoing WP consulting, dev & support services.

With our agency partners — we’re providing technical advising, development, launch & post-launch support as needed for projects that the agency owns & controls.

With our B2B marketing team partners, we’re working more as an extension of their marketing team — providing infrastructure, consulting & development services to align with marketing goals.

There are numerous ways to build a business, but I’ve always preferred more long-term partnerships vs. one-off projects.
Working like this provides a better outcome for our partners and our company, where we’re not starting over again and again to “ramp up”.

The knowledge & experience with each partner compounds over time for great results.

397digital relaunch updates

Talked with a previous long-term client yesterday, we’ve done lots of project-based work together in the past (fixed-scope, fixed price).

Pitched him my new service offerings which are more productized and streamlined in how I sell them and deliver them.

He provided great feedback, overall loved the concept, and purchased a block of our new “Use Anytime Hours” to get started ASAP.

I’m spending time this week where I can (with a busy schedule) to work on 397digital website and messaging so I can officially relaunch and start more marketing efforts within the coming weeks.

Excited about this new approach. 

Will share more soon.

The importance of being fast and flexible

I work with a $1B corporate client every week to design, build & maintain a network of WordPress websites for their marketing needs.

Know one of the biggest lessons I’ve learned over the 4 years serving this team? The importance of being fast and flexible.

We often have to roll out a new landing page, a new feature on a homepage (with a site getting 100k+ hits), update a lead form, or sometimes even spin up a whole new mini-site QUICKLY.

While some bigger projects are planned over longer terms, that’s not always the case… And a LOT of what we do together is rapid-fire wins to get stuff done.

I love working like this personally, and it’s why my company and myself have been a great fit for these types of clients.

We do NOT spend weeks and weeks wireframing and mocking up a basic landing page.

We build it. We iterate. We update as needed, and we keep it moving.

Planning is important and strategy matters… Results and WINS matter more.

That’s the whole point of planning & strategic efforts anyway.

I’m 34 years old today. Here’s some business & LIFE stuff I’ve learned along my journey

I’m 34 today. I’ve been a web designer and some form of entrepreneur or self-employed hustler since I was a teenager. I’ve had plenty of highs, and plenty of lows (some of the lowest even this week to be damn honest), and all sorts of stuff on the ride in between.

Here are some things I’ve learned throughout my life so far, in no particular ranking but just things that matter to me or have impacted my way of thinking in life, business, & relationships.

1. Speak up – introvert or extrovert, you gotta let people know what you think.

2. Don’t be afraid to sell yourself. No one is gonna hire you, employ you, or send you a big fat check if you don’t step out and sell yourself.

3. Constantly invest in your craft – it pays dividends.

4. Freelancing is easy, but it’s also incredibly hard.

5. Building dope stuff with people you like is the greatest feeling in the world.

6. Getting big checks is awesome and will fire you up – but over time just getting money itself for something you don’t enjoy will drain you as well.

7. Whatever your goal is, do whatever you can to start working towards it today.

8. Time is going to fly by – I know plenty will say I’m young, but I’ve been at this business/entrepreneur stuff for 15 years and that’s wild and hard to believe most days.

9. Because time is going to fly by, try to slow down and enjoy the fleeting moments when things are good, they never seem to last as long as the bad moments for some reason.

10. When you have a great friend or partner, invest in the relationship consistently – once it’s gone and as life moves on, it’s harder to rebuild or create new relationships.

11. There’s nothing wrong with making money – get over the toxic idea that it’s somehow immoral to be able to provide comfortably for yourself, your family, and the people you care about.

12. Work hard as hell, but also don’t buy into this new social media wave of hype that someone is always gonna outwork you by getting up at 4am, and cold plunging.

13. Sometimes shit sucks, it just is what it is.

14. Sometimes things are awesome, but you’re too busy worrying about 99 other things to enjoy the good stuff.

15. Build up your personal brand, your network, your reputation – whatever you wanna call it. But just make sure people know what the hell you do.

16. Get the hell out of your house, apartment, or office and enjoy time with great people.

17. Build dope stuff, and enjoy the ride – it’s a wild one.

I don’t have it all figured out by any means – and I never will. But I’m grateful for the journey thus far, and excited to continue for decades to come.

Small steps, towards big goals

You’ll hear plenty of advice about the speed of getting started, speed to market, being an early adopter, and sorts of other thread-worthy advice about how you need to react quickly, move swiftly, and not wait around.

I believed all of this stuff for years, and tried to live by it in my businesses and personal life.

If I had a new idea for a business or service?

I’d pounce on the domain name, design up a logo, be working on a new website or landing page, and ready to HIT THE GROUND RUNNING ASAP.

In my personal life, if I was ready to lose weight and get stronger?

I’d dive into a new insane workout routine or diet plan.. Disregarding any concept of IF I could actually keep that pace and commitment up for the long-haul.

For far too damn long — well over a decade, I was all about GETTING IT DONE, moving fast, and going from an idea to full-out sprinting as fast as possible.

But now, at 33, I look around at my life and realize I didn’t really gain that much longterm from these frantic sprints.

I mean sure, I learned a lot about what NOT to do…

But I’m also nowhere near the distance traveled that I would have expected.

Of course that’s beause I didn’t maintain a good, consistent pace…

Instead, I sprinted, without proper strategy… And got gassed out.

And then again, and then again, and then again.

These days, I care a lot less about how FAST I can get something started… And a lot more about how LONG I can commit to doing something.

It’s still weird for me to FULLY accept this more “slow burn” approach, but I know deep down in my heart it’s the only real path forward to hit my goals.

So what’s that mean for my business and life stuff now?

It means I’m not rushing to land a new client at 397digital, it means I’m not doing crazy diets and workout plans for my health goals, it means I’m not launching landing pages in afternoons anymore for every pivot of an idea I have.

Instead I’m staying more calm, consistent, and focused on incremental growth… Small steps, towards big goals.